Make better decisions faster. Harmonize quality, efficiency, and productivity improvements for exceptional results.
Call Catch is a well architected, designed, and easy to use solution that helps managers optimise the performance of their contact centres.
Call Catch INTERACT equips you with real-time knowledge and tools, to drive continuous, proactive improvements across multiple operational dimensions. This in turn mazimises the value of your contact centre customer interactions. Call Catch INTERACT is a rich, business-centric set of call centre management software tools, that will make a significant impact on your bottom line, by mitigating risk, streamlining and enhancing quality management, and optimising performance.
Call Catch INTERACT enables organisations to proactively improve the customer experience, change agent attitudes and behaviours to achieve performance goals, and to identify and share valuable business intelligence throughout the enterprise.
Prices are dependent on your specific set-up and requirements so please call or email us to organise an appointment for a quote.
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- Outstanding personalised support and service
- Outstanding value for money
- Contains features for organisational and departments of all sizes
- Low total cost of ownership (TCO)
- Fast time to value
- Acclaimed history of providing exceptional, award-winning solutions and service
- Highly rated and endorsed by analysts for value enhancement
- Improves operational effectiveness, accountability at all levels, first call resolution, sales conversion and dollars collected
- Significantly reduces call handling times, wasteful business operations and supervisor to agent ratios
- Improves overall customer satisfaction and retention
- Creates a sustainable competitive advantage
- Successfully increases profitability, minimises risk and improves customer loyalty