Voice Recording

Headsets
Voice Recording
Conference Phones
Warranty & Repairs
How to Record a Phone Call

Who uses voice recording?
You know when you ring a company that has a customer service centre and they have a pre-recorded message saying that your call “maybe recorded for training and security purposes” – chances are they ARE using voice recording. Voice recording can be used by virtually anyone in business, but we’ll narrow this down a bit for you. Essentially if any transactions or contracts take place over the telephone there may be a need to record them, such as customer services, call centres, lawyers, HR consultants, project or contract managers, finance, banking and insurance companies. The list really is endless.

Why use voice recording?
• To monitor your sales and customer services to make improvements and training programs
• Review calls to verify purchases, orders or details
• Retain important calls for later review
• Record telephone interviews for HR, transcription or web casting
• Review calls to research your valuable sales and marketing data
• Comply with legal, statutory and regulatory requirements
• Deter nuisance and abusive callers

How hard is it to use voice recording?
An in line voice recorder for a single telephone line can be installed in a couple of minutes. It is possible to set it up by yourself, however, we will be more than happy to help you. There are a couple of options and similar to headsets it depends on what type of telephone you have and where you would like to record the information.

Can I email phone calls for my manager/colleagues?
Yes, with the voice recording options we supply, conversations are recorded as wav files and they can be easily emailed and played back. It works just like any other email attachment.